Effective Date: [Insert Date]
At Allen Borough, customer satisfaction is our top priority. We understand that sometimes you may need to cancel an order or request a refund. This policy outlines the terms and conditions for cancellations and refunds.
1. Order Cancellation
- Before Shipment: You may cancel your order for a full refund any time before it has been shipped. Please contact us at [Your Contact Information] with your order number to initiate a cancellation.
- After Shipment: If your order has already been shipped, you will need to follow our Returns and Refunds process to return the item for a refund.
2. Returns and Refunds
- Return Eligibility:
- Items must be returned within [X] days of receipt.
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Items must be returned in their original packaging.
- Non-Returnable Items:
- Gift cards
- Sale items or items marked as final sale
- Customized or personalized items
- Return Process:
- Contact us at [Your Contact Information] to initiate a return.
- We will provide you with a return authorization and instructions on how to return your items.
- Please include your original receipt or proof of purchase with your return.
- Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
3. Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.
- Partial Refunds: Partial refunds may be granted in the following situations:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than [X] days after delivery.
4. Late or Missing Refunds
- Check Your Account: If you have not received a refund yet, first check your bank account or credit card statement.
- Contact Your Bank: Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- Contact Us: If you have done all of this and still have not received your refund, please contact us at [Your Contact Information].
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [Your Contact Information] for assistance.
6. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- Address: [Your Physical Address]
Thank you for shopping with Allen Borough. We appreciate your business and are here to ensure your shopping experience is smooth and satisfying.
Please ensure you fill in the placeholders (like [X] days, [Your Contact Information], etc.) with the appropriate details specific to your business. Consulting with a legal professional is advisable to ensure compliance with applicable laws and regulations.